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Terms of purchase
Terms of purchase
All prices include VAT.
To make a purchase at Benjamin Doris, you must be over 18 years old. By ordering from Benjamin Doris, you accept the conditions (set out below) and certify that the information you provide about yourself is correct.
When ordering, an order confirmation will be sent to your e-mail address. If it takes more than 30 minutes for order confirmation (technical error), please contact us.
Uncollected packages or that we get back a package that has been sent to the wrong address, it is you who has to pay for the new shipping. For non-collected packages, a fee of SEK 250 will be charged.
Company information:
Dorina Group AB
Organisationsnummer: 559334-4962
Email address: info@benjamindoris.com
All prices include VAT.
To make a purchase at Benjamin Doris, you must be over 18 years old. By ordering from Benjamin Doris, you accept the conditions (set out below) and certify that the information you provide about yourself is correct.
When ordering, an order confirmation will be sent to your e-mail address. If it takes more than 30 minutes for order confirmation (technical error), please contact us.
Uncollected packages or that we get back a package that has been sent to the wrong address, it is you who has to pay for the new shipping. For non-collected packages, a fee of SEK 250 will be charged.
Company information:
Dorina Group AB
Organisationsnummer: 559334-4962
Email address: info@benjamindoris.com
Terms and Conditions
Terms and Conditions
Med benämningarna "vi", "vårt", "oss" menas Benjamin Doris/Dorina Group AB.
We take no responsibility for indirect damages that may occur due to the product. We take no responsibility for delays or errors due to circumstances beyond the company's control (Force Majeure). We take no responsibility for any changes to the product that has been changed by the supplier.
In case of a dispute, we follow the decision of the "General Complaints Board".
We reserve the right to make changes to the terms at any time.
Med benämningarna "vi", "vårt", "oss" menas Benjamin Doris/Dorina Group AB.
We take no responsibility for indirect damages that may occur due to the product. We take no responsibility for delays or errors due to circumstances beyond the company's control (Force Majeure). We take no responsibility for any changes to the product that has been changed by the supplier.
In case of a dispute, we follow the decision of the "General Complaints Board".
We reserve the right to make changes to the terms at any time.
Exchange policy
Exchange policy
As a customer at Benjamin Doris, we offer an exchange right within 14 days of you receiving the item. This only applies if the product is unused and in original packaging.
You as a customer must before the change notify us at Benjamin Doris through email to info@benjamindoris.com. In your email write your name, e-mail address, address, order number and which item you want to exchange and which item you want to exchange to. We will get back to your email address with more information and return address.
You are responsible for the return shipping and are responsible for the condition of the item until we have received and approved the item.
As a customer at Benjamin Doris, we offer an exchange right within 14 days of you receiving the item. This only applies if the product is unused and in original packaging.
You as a customer must before the change notify us at Benjamin Doris through email to info@benjamindoris.com. In your email write your name, e-mail address, address, order number and which item you want to exchange and which item you want to exchange to. We will get back to your email address with more information and return address.
You are responsible for the return shipping and are responsible for the condition of the item until we have received and approved the item.
Returns
Returns
Uncollected packages will be charged a fee of SEK 250
You as a customer have a 14-day right to return the product, which applies from the day you have received the product. The product must be in original packaging and unused. You as a customer are responsible for the return shipping. In the case of a return of product, the shipping fee is not refunded.
How do I return a product?
You as a customer must before the change notify us at Benjamin Doris through email to info@benjamindoris.com. In your email write your name, e-mail address, address, order number and which item you want to exchange and which item you want to exchange to. We will get back to your email address with more information and return address.
You are responsible for the return shipping and you are responsible for the condition of the item until we have received and approved the item.
We reserve the right to deny a return, if it turns out that the product does not meet the requirements for an approved return.
Uncollected packages will be charged a fee of SEK 250
You as a customer have a 14-day right to return the product, which applies from the day you have received the product. The product must be in original packaging and unused. You as a customer are responsible for the return shipping. In the case of a return of product, the shipping fee is not refunded.
How do I return a product?
You as a customer must before the change notify us at Benjamin Doris through email to info@benjamindoris.com. In your email write your name, e-mail address, address, order number and which item you want to exchange and which item you want to exchange to. We will get back to your email address with more information and return address.
You are responsible for the return shipping and you are responsible for the condition of the item until we have received and approved the item.
We reserve the right to deny a return, if it turns out that the product does not meet the requirements for an approved return.
Returns
Returns
In case of a damaged product, send us an email to info@benjamindoris.com
In the email write your name, e-mail address, order number and a description of the error.
If we are unable to send a new product, we will offer a price reduction or we will refund the amount. This applies after the product has been returned and approved by us.
In case of a damaged product, send us an email to info@benjamindoris.com
In the email write your name, e-mail address, order number and a description of the error.
If we are unable to send a new product, we will offer a price reduction or we will refund the amount. This applies after the product has been returned and approved by us.
Integrity
Integrity
Information regarding how we process your personal data.
Med benämningar "vi", "vårt", "oss" menas Benjamin Doris/Dorina Group AB.
Processing of personal data is in our IT systems.
Genom att handla hos oss på Benjamin Doris (som är en del av Dorina Group AB, organisationsnummer: 559334-4962) accepterar du vår dataskyddspolicy och vår behandling av dina personuppgifter.
We do not sell your personal information to third parties.
Vi på Benjamin Doris är ansvariga för behandlingen av dina personuppgifter som du som kund har lämnat till oss.
We process and store the information that you as a customer have provided to us, such as: first and last name, address, telephone number, e-mail and contact information. We also store your purchase history. When purchasing at Benjamin Doris, your personal data is processed and stored in order to complete the agreement - legal basis. If you have more questions regarding the processing of personal data, please email us.
What is a personal data?
Personal data is information that can be indirectly or directly referred to a person.
Your personal data is processed and stored by us for example to:
-Be able to handle and deliver your order
-To be able to give offers
-Newsletter
-Marketing
-To communicate with you and answer your questions
-To follow laws and regulations
-To be able to deliver your products to your home address or agent, and to handle returns. This means that we will share your personal data with freight companies.
-Vår leverantör av betalningssystem, exempelvis Payson, Billmate, Qvickly & Swish, kommer få tillgång till dina personuppgifter
-To be able to handle and deliver your order, we may need to share your personal data such as first and last name, address and telephone number with our suppliers
When purchasing, we store your information for seven years due to the Accounting Act.
You can at any time request that the information about you should be deleted (with certain restrictions, such as the Accounting Act). You have the right to know what information we have about you.
Information regarding how we process your personal data.
Med benämningar "vi", "vårt", "oss" menas Benjamin Doris/Dorina Group AB.
Processing of personal data is in our IT systems.
Genom att handla hos oss på Benjamin Doris (som är en del av Dorina Group AB, organisationsnummer: 559334-4962) accepterar du vår dataskyddspolicy och vår behandling av dina personuppgifter.
We do not sell your personal information to third parties.
Vi på Benjamin Doris är ansvariga för behandlingen av dina personuppgifter som du som kund har lämnat till oss.
We process and store the information that you as a customer have provided to us, such as: first and last name, address, telephone number, e-mail and contact information. We also store your purchase history. When purchasing at Benjamin Doris, your personal data is processed and stored in order to complete the agreement - legal basis. If you have more questions regarding the processing of personal data, please email us.
What is a personal data?
Personal data is information that can be indirectly or directly referred to a person.
Your personal data is processed and stored by us for example to:
-Be able to handle and deliver your order
-To be able to give offers
-Newsletter
-Marketing
-To communicate with you and answer your questions
-To follow laws and regulations
-To be able to deliver your products to your home address or agent, and to handle returns. This means that we will share your personal data with freight companies.
-Vår leverantör av betalningssystem, exempelvis Payson, Billmate, Qvickly & Swish, kommer få tillgång till dina personuppgifter
-To be able to handle and deliver your order, we may need to share your personal data such as first and last name, address and telephone number with our suppliers
When purchasing, we store your information for seven years due to the Accounting Act.
You can at any time request that the information about you should be deleted (with certain restrictions, such as the Accounting Act). You have the right to know what information we have about you.
Delivery
Delivery
Alla våra produkter är designade och tillverkade i Sverige, den beräknade leveranstiden är 3-6 arbetsdagar.
We at Benjamin Doris offer free shipping within Sweden.
Delivery is to a mailbox or agent.
Uncollected packages will be charged a fee of SEK 250
Alla våra produkter är designade och tillverkade i Sverige, den beräknade leveranstiden är 3-6 arbetsdagar.
We at Benjamin Doris offer free shipping within Sweden.
Delivery is to a mailbox or agent.
Uncollected packages will be charged a fee of SEK 250
EN 
SV